Bespoke Creations Stafford Limited - Terms and Conditions
1.3 “You”, “Your” and “Hirer” mean the Hirer of the goods.
1.1 “The Contract” means the document or documents that set out these conditions and all other details about your agreement with us.
1.2 “We”, “Us”, “Owner” and “Our” mean the Supplier of the goods, i.e. Bespoke Creations Stafford Limited, Ingestre Manor Lodge, Ingestre, Stafford, ST18 0RE Company Registration Number - 9917704
1.4 “Goods” means all good(s) hired by us to you.
2.3 We reserve the right to use any photography of event(s) for promotional purposes unless otherwise advised by the Hirer.
3.0 Conditions applicable
Changes will be identified by a sequential numerical update of the Terms and Conditions revision number. The latest Terms and Conditions will be available on the website.
It is the Hirer’s responsibility to be aware of the Terms and Conditions applicable to him / her at the time of hire. A copy of the latest Terms and Conditions can be requested at any time by the Hirer.
3.3 These conditions exclude any Terms and Conditions you may have put forward, except where we have agreed to any amendments or other conditions in writing.
4.0 Prices and Security Deposit
1. 4.1 Prices quoted are for one day hire only apart from day of delivery and collection. Subsequent day(s) will be charged at a daily rate unless a special agreement has been arranged prior to the event between the Owner and the Hirer.
2. 4.2 Prices & availability of goods are subject to change without notice. However, once a deposit is paid, the price quoted will not change. A quote given over the phone or by email may change up until a deposit is paid to secure the booking.
5.0 Bookings and Cancellations
5.1 A deposit of 20% of the full amount including delivery/collection charges is required to complete your booking. Booking requests can be made by email, telephone or via the enquiry form on our website. Bookings won’t be confirmed and as such the corresponding date(s) not reserved until the booking deposit or full amount has been paid. The deposit is non-refundable. When choosing to pay on 0%pay monthly option please be aware if a cancellation by the hirer needs to be made any money paid during this time is non-refundable.
5.2 Bookings alterations will be accepted up to 4 weeks prior to the event taking place, depending on availability. Change requests by the Hirer will need to be done so in writing, by email or via the enquiry form on our website. If acceptable, we will acknowledge the changes to the original booking along with issuing a revised quotation within 7 days.
Final quantity requirements must be advised no later than 4 weeks prior to the event taking place.
5.3 Final payment is required in full 2 weeks prior to the event. Please note if payment is not received within the Terms and Conditions of payment, we will presume that our services are no longer required and a cancellation charge of 25% of full amount including delivery/collection charges will be retained.
5.4 We can accept last minute orders depending on availability. Full payment is required at time of booking for orders required within 4 weeks.
Rev. 1.7 – February 2013 Page 1 of 3
Bespoke Creations Stafford Limited.
5.5 Booking(s) can be cancelled in writing or by email by the Hirer up to 14 days after confirmation of booking (as stated on the invoice). Any deposit paid will be refunded in full if it is within the 14day period.
Cancellations made thereafter will lose any deposits or payments through the payment scheme.
5.6 If we have to cancel a booking due to reasons beyond our control, we will do so in writing or by email, returning any deposits paid.
5.7 No refund will made as a consequence of any booking alterations made by the Hirer within 4 weeks of the event. Any monies due to us will either be payable by the hirer directly and/or recovered by us from the security deposit.
6.0 Payments and Refunds
6.1 We offer four methods of payments:
· Cheque - £1.00 charge
· Bank Transfer
Card Payment ( 2% charge)
6.2 Any charge levied by the bank or facilitating organisation to process your payment or refund will be added to the final invoice or recovered from the security deposit. Applicable rates are:
· Bank Transfer:
Free – Bank Transfer
6.3 Refunds due following a booking cancellation will be calculated on a tier basis as followed:
If you cancel with less than 6 months notice then a 50% charge of your invoice will be required
4 months notice – 75%
Less than 4 months the full invoice amount will be required.
7.1 Goods are delivered on either the day before the event or on the day and are then collected the following day unless otherwise specified.
7.2 It is the Hirer’s responsibility to ensure that he/she or his/her representative is present at the date and time(s) agreed to accept the delivery. The Owner will not accept responsibility for delayed or aborted delivery caused by the absence of the Hirer or his/her representative on the date and time(s) agreed.
7.3 On delivery, the Hirer or his/her representative shall inspect the goods and sign the delivery note.
In the event of shortage and/or damage, the Hirer or his/her representative shall endorse the delivery note accordingly at the time of delivery. If the Hirer or his/her representative fails to perform any of his/her obligations under this condition, any goods will be deemed to have been delivered in satisfactory condition.
8.0 Shortage and Damages
8.1 Shortages and/or damages to the hired goods will be charged at their full replacement value, details of which are available on request. No substitute item will be accepted by the Owner.
Damages include but are not limited to:
- Chair covers / Sashes / Linen: dragged on floor, burns, holes, rips and tears and deep staining.
Please note that chair covers will not be allowed for use outside unless prior agreement between the Owner and the Hirer has been made. It is the responsibility of the Hirer to ensure that the chair covers are not used outside regardless of any other party’s involvement, i.e. venue, venue’s event coordinator, etc.
- Glassware: chipped or broken item, missing part(s), etc.
- Others: chipped or broken item, burns (either partially or fully), bent, deep scratch(es), missing part(s), etc.
Bespoke Creations Stafford Limited
8.2 The Owner will inform the Hirer within 30 days in writing of any damages and costs concerning any of the hired goods. An invoice will be sent outlining amount and type of damage with associated chargeable costs.
8.3 The Hirer may request in writing the return (and bear the cost thereof) of any damaged goods within 14 days of the Hirer being informed in writing of any such damage. Otherwise the said items will be disposed of.
8.4 If goods are not returned at the end of the agreed hire period, the Owner retains the right to charge for:
9.1 During the period of hire, the Hirer shall be solely responsible for the hired goods. The Hirer shall alone be responsible for the goods from time of acceptance of goods until return and acceptance of goods back into the possession of the Owner.
9.2 It is the Hirer’s responsibility to ensure that the venue does not change or intend to change their chairs prior to the event taking place.
We shall not be liable for incorrect chair cover fitting as a result of any changes made by the venue between the time of booking and the event taking place.
9.3 We will not be liable for our incapacity to hire all or part(s) of the booking item(s) as a consequence of a date and / or venue change made by the Hirer.
It is the Hirer’s responsibility to notify us as soon as possible of any date and / or venue change. We will endeavour to facilitate this change based on our availability at the time of your notification to us. Please be aware that extra charge(s) may be applicable.
If as a consequence of the date and / or venue change, we cannot provide you with the service originally contracted, the booking will automatically be cancelled and our refund conditions will be applicable.
9.4 The Owner shall not be responsible for injury or damage to persons or property howsoever sustained, arising from any goods under hire.
We shall be under no liability in respect of any defect arising from wilful damage, abnormal usage conditions, alteration or repair of the goods without our prior approval.
9.5 We will not be liable for any indirect loss, loss of business, profits, savings you expected to make, wasted money, fees or expenses, wages, due to late collection/delivery, non-delivery, non-collection, unsuitability, breakdown or stoppage of the goods or any part of them.
9.6 We will not be liable for any delays caused by any circumstances beyond our control.
10.0 Rights Reserved
10.1 Any failure by us to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of our rights.
11.1 All communications (additional information request, feedback, Terms and Conditions update, etc.) should be directed to us either by mail at Bespoke Creations Stafford Limited – Ingestre Manor Lodge, Ingestre, Stafford, ST18 0RE or via telephone 01889 271166 via email
Sweetie Cart, Sweetie Table and Sweetie Ferris Wheel Hire
In the result of any damages to either the cart or glassware or any items such as crystals, tongs, scoops or lights going missing then the person responsible for the hire of the cart will be charged a damage fee accordingly.
NUT ALLERGIES & SAFETY WARNING
Please note that some of the sweets may contain or have traces of nuts or nut oil, or may have been made alongside other products containing nuts. Bespoke Creations Stafford Limited cannot be held responsible for any issues resulting from food allergies.
Customers should also ensure that children are suitably supervised as sweets chosen could pose a choking hazard.
“Bespoke Creations Stafford Limited" can NOT be held responsible for safety issues which occur from the use of equipment, consumables or the consumption of the confectionery left at the celebration location. We are fully covered for public liability insurance.
Please ensure that you have read and understood these Terms and Conditions before accepting them by signing below:
Please be aware that these Terms and Conditions can be revised with immediate effect at any time. Ensure that you have the latest copy by either checking our website or requesting it directly from us (mail, email, telephone).
Please return this document to: Bespoke Creations Stafford Limited, Ingestre Manor Lodge, Ingestre, Stafford, ST18 0RE or via email to